E-shop Terms & Conditions

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1. General provisions

These terms (hereinafter — Terms) regulate the purchase of goods from SIA "Kulmen" (reg. No. 40203459935, hereinafter — Seller) online store kulmen.lv/en/shop.

By placing an order, the Buyer confirms that they have read and agree to these Terms. The contract between the Seller and the Buyer is considered concluded when the Buyer receives an order confirmation to the specified email address.

2. Product prices and payment

  • All prices in the e-shop are in euros (EUR) and include VAT 21%.
  • The Seller reserves the right to change product prices. Already confirmed orders are subject to the price in effect at the time of ordering.
  • Payment is possible by bank card, internet banking or bank transfer.
  • The order is processed after full payment is received.

3. Delivery

  • Goods delivery is provided by the Seller or its partners (courier services, parcel lockers).
  • Delivery costs and terms are indicated during the checkout process and depend on the delivery method and address.
  • Standard delivery time within Latvia is 1–5 business days.
  • Upon receiving the goods, the Buyer must check the condition of the packaging and product. If damage is found, the courier and Seller must be notified immediately.

4. Right of withdrawal

In accordance with the Consumer Rights Protection Law of the Republic of Latvia, the Buyer has the right to withdraw from the distance contract within 14 calendar days from the receipt of goods without stating a reason.

  • To exercise the right of withdrawal, the Buyer must notify the Seller by sending a written notice to info@kulmen.lv.
  • The consumer may inspect the product to the same extent as would be possible in a shop. The consumer is liable for any diminished value resulting from handling beyond what is necessary to establish the product's nature, characteristics and functioning. Original packaging is not an absolute condition for exercising the right of withdrawal.
  • Return shipping costs are covered by the Buyer.
  • The Seller refunds all payments received from the Buyer, including the standard delivery cost, within 14 days of receiving notice of withdrawal. The Seller may withhold the refund until the product has been received back or the Buyer has supplied evidence of having sent it.

The right of withdrawal does not apply to products made to the Buyer's individual order, as well as other exceptions provided by law.

5. Warranty and claims

  • A consumer may submit a claim concerning a product's non-conformity with the contract within two years of purchase. Any commercial guarantee is an additional undertaking and does not limit the consumer's statutory rights.
  • The warranty covers manufacturing defects and non-conformity to description.
  • The warranty does not cover damage caused by improper use, storage or mechanical impact.
  • In case of claims, please contact us with the order number and description of the defect.

6. Dispute resolution

Disputes between the Buyer and Seller are resolved through mutual negotiations. If an agreement cannot be reached, the Buyer may contact:

7. Final provisions

The Seller reserves the right to unilaterally amend these Terms. Changes take effect from the moment of publication on the website. Already placed orders are subject to the Terms in effect at the time of ordering.

These Terms and the legal relations arising from them are governed by the laws of the Republic of Latvia.